GoBus is Enhancing Services with New Technologies

May 04, 2021

GOBUS

Phone App, Customer-Calling System, and Engagement Website Coming Soon

Keep your eye out. We have new tech rolling out to enhance our services! This month, GoBus will launch a new phone app to download in the Apple App Store and Google Play. The app will allow customers to:

  • Schedule and cancel trips
  • Receive reminders of trips
  • Track their GoBus in real-time

We are also in the testing phase with a new customer-calling system. The system will generate automated calls to customers the night before their trips and allows the customer to connect with our dispatch office or cancel their trip if necessary. These two additions are in efforts to reduce no-show trips and improve customer communication about their bus arrival times.

GoBus will also launch a public engagement software to host public meetings in the coming months, provide a space for public forums and commentary, and customer surveys in one location. This site will give a barrier-free opportunity to participate in our five-year plan and other ETCOG engagement projects.

Stay tuned for product launch dates!

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