Rule 49 CFR
Part 604

GoBus provides public transportation services and may provide charter service only under the following exceptions defined in the final rule.


Exceptions Include:

  1. Government officials (limited to 80 hours annually).
  2. Qualified human service organizations (QHSO), qualified groups serving the elderly, disabled, and low-income (qualified organizations listed in Appendix A of 40 Part 604).
  3. Leasing.
  4. Agreement with other registered charter providers.
  5. When no registered charter provider responds to a notice sent by the recipient.
  6. Petitions to the administrator.


Your request for charter service must fall under one of the approved exceptions listed above for GoBus to provide charter service for you or to your entity. Exception #5 provides for notice to charter providers by the recipient for charter service requests. When no registered charter provider responds to a request for service, GoBus may then provide charter services. The process to determine interest from a private provider is as follows:


A. A completed charter service request form must be received no later than 15 business days prior to the event.


B. Submit by:

GoBus Transportation

Attention: Charter Request

3800 Stone Road

Kilgore, TX 75662


C. GoBus will send your request out to all registered providers using the charter registration website http://ftawebprod.fta.dot.gov/charterRegistration/(S(cattib45n5s2cu45g4qmvl3l))/Default.aspx.


D. The private charter companies must respond within 72 hours of notice for charter service requested to be provided in less than 30 days; or within 14 calendar days of notice for charter service requested in 30 days or more.


E. If there is no indication of interest from registered charter providers, GoBus can provide the service under exception #5.

  • GoBus will generate an estimate and email it to the address provided.
  • GoBus must receive advance payment by cash, check, or cashier’s check, no later than 3 business days prior to the event.


F. If a private provider expresses interest, GoBus cannot provide the service under exception #5.

  • As a courtesy, we will forward you the contact information of private charter companies that have expressed an interest in meeting your needs. It is the responsibility of the charter provider to contact the client to plan the requested services.


G. GoBus will hold the client responsible for any damage or excessive cleanup after the charter service has been performed. Damage may include, but is not limited to, interior, exterior, or cosmetic.


H. GoBus will not transport passengers deemed “unsafe” by the driver. It will be the sole responsibility of the unsafe passenger to return to his/her destination. The GoBus driver shall verbally warn the unsafe passenger. If the passenger continues any unsafe behavior, the passenger shall be removed from the bus and must find an alternative means of transportation to the destination. GoBus shall not be held responsible for any passenger removed due to unsafe behavior.


I. GoBus retains the right to decline any charter service request for any or no reason, as charter services are not part of the public services GoBus provides by law.